Troubleshooting
A game is missing
Section titled “A game is missing”Restart WarHQ after installing or updating a WDS title. If the game still does not appear, open the game once from its normal shortcut so Windows and the game installer finish writing their settings.
A turn imported to the wrong place
Section titled “A turn imported to the wrong place”Open PBEM Box and check the file history for the match. If needed, move the file to the correct match or import it again and choose the intended game.
Email drafts open in the wrong app
Section titled “Email drafts open in the wrong app”WarHQ asks Windows to open your default mail handler. Check Windows default apps and make sure your preferred mail client is assigned for email links.
WarMatch cannot connect
Section titled “WarMatch cannot connect”Check your internet connection, sign out and back in, then try again. If the service is temporarily unavailable, local launching and PBEM Box workflows can still be used.
Reporting an issue
Section titled “Reporting an issue”Email makingwargames@gmail.com or post in the WarHQ Discord. Include the WarHQ version, Windows version, the WDS game title involved, and the exact steps that led to the problem.